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< for areas in Selangor & W.Persekutuan >

Streamyx is a broadband internet connection that is fast, reliable & always on, so that you
can fully enjoy your online experience.

Wan Saiful Azhar ( 019-384 9509 ) (authorised reseller of TM Net Sdn Bhd)
is just the person that can fulfill your needs.

He can help you set up steamyx at your home or workplace.

For further enquiries, just give him a call.

There are a few packages available that is suitable to your budget .

www.tmnet.net.my         Streamyx Hotline no. > 1-300-88-9515


Related Links

                                                                                                                                                                                                                
                                                                                                                                                                                                                    

Equipment




Listed below are the equipments that are required for tmnet streamyx:

What customers need to provide:
Telephone line - Telekom Malaysia direct fixed line only (for tmnet streamyx ADSL)
AC Power supply for the tmnet streamyx modem
Internal Wiring
Hubs, Routers, Server (for Networking purposes)
PC (with CD drive) + LAN Connection Card (NIC)
DSL Modems (for without modem package)

What TM Net will provide (for with modem, Enterprise & Corporate package):
Splitters
Micro Filters
DSL Modems


In order to work with DSL system, your PC needs the following minimum specifications:

A) For Windows OS Computers:
Pentium 233 or equivalent processor
Windows 98 and above
32 MB RAM
2.1GB hard disk capacity (30MB of free hard disk space)
LAN connection card (NIC)*
CD ROM Drive (for loading the modem software)

* Note: To check whether your PC is equipped with a LAN connection card (NIC), you can either go to control panel/system/hardware/device manager and check the hardware listing or check the slots on your computer for a network card.

B) For Mac OS Computers:
Power PC Macintosh with system 7.6.1 or later
32 Mb RAM
10 Mb free hard disk capacity,
Ethernet port
Mac OS X version 10.1.2 above only (At present lower versions are not supported)

Important Note:
Customers must ensure that the basic equipment requirements are fulfilled before tmnet streamyx installation.

 








FAQs

streamyx Help Guide


1. What is tmnet streamyx?
tmnet streamyx is a high-speed broadband Internet access service which provides 'always on' connection to the internet with speed/bandwidth from 512k up to 2mbps. With the high-speed connectivity/bandwidth, the service is ideal to support most broadband application such as, Web Hosting, video streaming, e-commerce, distance learning and others.
   
2. What are the technologies used?
The technology used for tmnet streamyx is xDSL. The xDSL types chosen to support tmnet streamyx network are ADSL and SDSL technologies.
   
3. How fast is tmnet streamyx?
The packages range from 512k up to 2Mbps Internet access speed and it is on best effort basis.
   
4. How to subscribe to tmnet streamyx?
You can come personally to Clickers, selected TMpoint (formerly known as Kedai Telekom) & selected Primatel or contact our Authorized Resellers or Customer Interaction Center 24 hours a day at 1-300-88-9515.
   
5.

I am a business applicant. Can I apply to tmnet streamyx basic package?
No. tmnet streamyx basic package can be subscribed by personal applicant only. Business applicant can apply to tmnet streamyx enterprise and corporate package.
   
6. Can I subscribe to tmnet streamyx online?
Yes. TM Net had just introduced the Online Registration for tmnet streamyx. You can now check for service availability and register online. In addition, you can also check for your application status even if you register through the normal procedure. Click here to register online.
   
7. Is there any requirement that I have to fulfill before I register online?
 Yes. To apply for tmnet streamyx via online:
- The applicant must be the owner of the telephone line and;
- Not being black listed by TM Net
* Customer is requested to visit Clickers or the nearest TMpoint (formerly known as Kedai Telekom) if they do not comply with the above pre-requisite requirements.
   
8. How much do I have to pay?
To know more on tmnet streamyx packages, please click here.
   
9. Where do I pay my tmnet streamyx bill?
You can pay your bill at Clickers, the nearest TMpoint (formerly known as Kedai Telekom) or any TM Net payment outlet. You can also pay online through https://tmbill.tm.net.my/
   
10. Can I resell the services?
No.
   
11. What happens if I receive a call while accessing the Internet?
You can answer the call as a normal telephone call. The Internet access service will not be interrupted as your telephone set is connected to a microfilter, which separates voice and data signal. The above condition applicable for ADSL subscriber only. SDSL does not support telephony.
   
12. What is the tmnet streamyx minimum subscription period?
You have to subscribe tmnet streamyx service at a minimum period of 1 (ONE) year. If you terminate your account within the Minimum Subscription Period, you shall be responsible for fees chargeable for the service on the remainder of the Minimum Subscription Period.
   
13. Can I have more than one tmnet streamyx connection to my premise?
 Yes, as long as you have extra telephone line because each tmnet streamyx connection requires one direct/dedicated telephone line.
   
14. What are the differences between ADSL and SDSL?
ADSL stands for Asymmetrical Digital Subscriber Line. It allows you to simultaneously access the net and use the phone or fax (at the same time). SDSL stands for Symmetrical Digital Subscriber Line. The difference between ADSL and SDSL is; ADSL has a different upstream and downstream data transfer rate (upstream higher than the downstream) whereas SDSL offers the customer a symmetric upstream and downstream bandwidth to the customer (eg. 1.5Mbps SDSL package offers the customer 1.5Mbps downstream speed as well as 1.5Mbps upstream speed). Technically, SDSL also does not allow voice/fax (PSTN) over the same copper.
   
15. What are the differences between xDSL connection and Dial-up connection?
 xDSL does not dial to public switch telephone exchange, it connects the customer direct to the Internet. It is fixed to the telephone number which you provided when you apply for the service. In contrast, dial-up modem can be used at any premises to log to tmnet.
   
16. What are the differences between xDSL technology and ISDN?
 ISDN allows you to have many different digital features, such as PABX and digital fax. ISDN requires you to have a special telephone line (i.e. you have to do a new wiring) while xDSL does not (it uses the existing copper line at your premise). ISDN is a dial-up service while xDSL is a always-on connection. Also there are wide ranges of bandwidth available for xDSL (ranging from 384kbps to 2Mbps) compared to ISDN which only have limited range of bandwidth.
   
17. What are the differences between xDSL and Leased Line?
Leased line let users connect from point to point without sharing the channel with other Internet users and also without restrictions to the distance. Thus leased line offers a better security with the service typically ranging from 64kbps to 2Mbps. Leased line is very expensive compared to xDSL. xDSL is however easier to install at the customer premises. xDSL is categorized as best effort service while leased line is premier or guaranteed bandwidth service.
   
18. What is the minimum requirement needed to apply for tmnet streamyx?
 For Windows OS computers, you need to have a PC with minimum Pentium processor and 32MB RAM. Windows 95 (Windows 98 is preferred), Windows XP or Windows NT operating system, 2.1GB Hard Disk (20MB of free hard disk space) and Network Interface Card (NIC).
For MAC OS computers you need to have a Power PC Macintosh with system 7.6.1 or later 32 Mb RAM, 10 Mb of free hard disk space, Ethernet port, Mac OS X version 10.1.2 above only (Note: Lower version are not supported at the moment)
Also of course, you need to have an active telephone line to connect to the tmnet streamyx modem.
   
19. Do I need a special modem?
Yes. You need to use certified DSL modem, which is compatible with tmnet streamyx that can be purchased from your nearby outlet.
   
20. Do I need to purchase a modem?
TM Net will provide the xDSL modem for customers who subscribed for Streamyx Basic with modem package, Streamyx Enterprise package and Streamyx Corporate package. Only modems approved by TM Net will work finely with tmnet streamyx.

Note: Upon termination of tmnet streamyx, customers have to return the provided modems/splitters/microfilter to TMpoint (formerly known as Kedai Telekom). TM Net will impose charges for unreturned modems/splitters/microfilter.

For Streamyx Basic without modem packages, TM Net will not provide the modem. Customer needs to buy the modem, splitter & microfilter. For further detail, please contact Telekom Sales & Services Sendirian Berhad (TSSSB) Service Centre at 03-22971200 ext 261 or 255 or please refer to Certified DSL Modem List for the list of modems compatible with tmnet streamyx which can be purchased from your nearby outlets.
   
21. If I do not have a telephone line, how do I subscribe to tmnet Streamyx?
 You need to apply (visit your nearest TMpoint (formerly known as Kedai Telekom)) and install a phone line before you can enjoy the service. (The above condition applies for tmnet Streamyx ADSL packages only).
   
22. Do I need a new telephone line?
For tmnet Streamyx ADSL you may use your existing telephone line. For tmnet Streamyx SDSL, you need a new copper line (TM personnel will apply for you upon application of the service).
23. Do I need additional wiring at my house / office?
tmnet Streamyx will be installed at where the telephone line is terminated. You need to do the additional wiring should you want to use the service at other part of your premise than where the phone line is terminated at your own cost.
   
24. Do I need to install a network card?
Yes. You need the Network Interface Card (NIC) in order for your PC to communicate with the modem.
   
25. Which areas are served by tmnet Streamyx?
Please refer to Service Area for the areas that are covered by tmnet Streamyx service.
   
26. What is the mailbox space/capacity allocated for tmnet streamyx user’s e-mail?
TM Net has upgraded tmnet streamyx user’s mailbox space from 4M to 10M. You can upgrade your mailbox from 4M to 10M for FREE via Selfcare at https://tmbill.tm.net.my
   
27. Can I enjoy tmnet streamyx if my telephone line is using fiber connection?
Yes. You can still apply for tmnet streamyx even if your telephone line is using fiber connection. However, the service is only available at selected areas. You can check the service availability via our Online Registration or visit our nearest outlets for more information.
   
28. What are the additional value added services that I get if I subscribe to tmnet streamyx?
If you subscribe to tmnet streamyx you will enjoy free access to iChoose, our broadband entertainment portal accessible via www.bluehyppo.com.

 
                                                                                                                                                                                                                  
                                                                                                                                                                                                                     

First Time Streamyx Users


First time streamyx users
For new tmnet streamyx customers, you must configure your computer before you are able to go online with tmnet streamyx. Please follow the following steps to configure your computer for the tmnet streamyx service.


Physical layout

Before you can proceed with the installation of the client software, you must set up the connection to the modem, phone line and cables. Shown below are the steps to set up this connection.

STEP 1: Connecting the UTP Ethernet Cable


Connect one end of the Ethernet cable to your modem Ethernet jack and the other end to the Ethernet card on your pc/notebook.

STEP 2: Connecting the telephone cable(RJ11)

Connect one end of the telephone cable (RJ11) to the line jack of your modem and the other end to the telephone wall socket.

STEP 3: Connecting to the telephone set

Connect one end of the telephone cable (you need 1 more telephone cable) to the TEL jack of your modem and the other end to the microfilter. Connect the microfilter to the telephone by using another telephone cable (RJ11).

STEP 4: Connecting to a Power source

Power Adapter
Power on your ADSL modem by using the power adapter provided.

STEP 5: Verifying the Connection

You should see POWER LED, DSL/LINK LED, DATA LED and ETHERNET LED light up when the ADSL modem is switched ON.

Troubleshooting:
Power LED/DSL LED/ETHERNET LED doesn't light up.

POWER LED Make sure you use only the power adapter provided. Check whether you have connected the power adapter to the DC IN of your modem properly.

DSL/LINK LED Make sure you connect the telephone cable to the line jack properly. If it still doesn't light up, it means the tmnet streamyx service is still not available for your line. Please contact our Technical Support Center or Installation Control Center (refer to list of contact numbers attached in CD sleeve)

ETHERNET LED Please make sure you connect the Ethernet jack of your modem to the Ethernet jack of your Ethernet card properly. Make sure you use only the UTP Cable provided. You can check the status of your Ethernet card from the device manager of your operating system.


Installing the tmnet streamyx Connection Client

For Windows 98, ME and 2000, you will need to install a connection client in order to use the tmnet streamyx service. There are various connection clients available on the market. TM Net customers who have subscribed to the tmnet streamyx service after August 1st, 2003 will now have the option of installing the connection client supplied together with the tmnet streamyx Self Installation CD given to them during registration. Here we'll show how to install the WinPoet client and also the tmnet streamyx Self Installation CD.

Connection client from the tmnet streamyx Self Installation CD
For customers who are using the tmnet streamyx Self Installation CD, insert the CD into the CD-ROM drive and follow the presentation to setup the physical layout of the hardware. At the end of the presentation, click on the "INSTALL" button as shown below, to start the installation. The client included with the tmnet streamyx Self Installation CD can be used with all versions of Microsoft Windows.

The following window appears showing you your PC's system information. If your PC has all check (V) marks appearing next to the information description, you're ready for tmnet streamyx. But if a cross(X) should appear in just one line, click the (X) box, then click "Help" for more details.

If your PC supports it, click Next to install tmnet streamyx. First it will install the required protocol and then it will install tmnet streamyx. If you want to exit from the setup without installing tmnet streamyx, click Cancel.

Select the specified destination directory to install the application. Click on the installation button to install tmnet streamyx to the specified destination directory.

Setup will add the items to the program's group box. You can enter a new group name or select one from the existing Group list. When you are done click continue.

Setup will add the items to the program's group box. You can enter a new group name or select one from the existing Group list. When you are done click continue.

At this stage the destination file (itss.dll) is already in use. Click on Ignore to continue installing tmnet streamyx. Sometimes the destination file has already been installed on your system. If that is so a message will appear saying Version Conflict. If the message appears, you can click either yes or no but at the appropriate time.

On Windows XP or Windows 2000, while updating the protocols you may see this window. Click "Continue Anyway". However, if you don't want to install the protocol, then click "STOP Installation".

During the installation process, if you come across this type of window (Version Conflict), please click on the "Yes" button to continue.

At the end of the installation, you'll be prompted with a message box shown below. Click "OK" to complete the installation.

To get connected to the Internet, select the tmnet streamyx dialer as shown below.

Once the tmnet streamyx dialer is launched, a window similar to the image below will appear. Click on the first button, and key in your user name and password and click on the connect button to log into tmnet streamyx.


Configuring DNS

Windows 2000

1. Go to Start ---> Settings ---> Network and Dial Up Connection
2. Right click on “Local Area Connection” and select properties.

3. Click and highlight the 'Internet Protocol (TCP/IP)' entry and click “Properties”.

4. Click on “Obtain an IP address automatically” and select “Use the following DNS server address”
Details to be used :
Preferred DNS server: 202.188.0.133
Alternate DNS server: 202.188.1.5

Windows 98

1. Double Click: My Computer
2. Double Click: Control Panel ---> Network.
3. Make sure the network card (Ethernet card) is installed and in working condition. Select the TCP/IP entry for the network card and click on the “Properties” button.

4. Select the DNS Configuration tab. Select “Enable DNS” and the add DNS address under the DNS Server Search Order. For the Host field you can put your preferred name and as for the Domain, please use tm.net.my. Type 202.188.0.133 and then click “Add” followed by 202.188.1.5 and click “Add”.

Windows XP

1. Go to Start ---> Control Panel ---> Network Connections
2. Right click on the Local Area Connections and select Properties
3. Select the “General” tab and highlight the TCP/IP entry. Click “Properties”.

4. Select the “Use the following DNS server address option”
5. Enter the following particulars
- Preferred DNS server: 202.188.0.133
- Preferred DNS server: 202.188.1.5


Setting up browser

Launch Internet Explorer (IE). Within IE, go to Tools ---> Internet Options. Then,
1.Under the Internet Options window, click the Connections tab.

2.Under the Connection tab, ensure that the option, 'never dial a connection' is selected. (As shown below)


Configuring Email client

You can use any e-mail client to check your tmnet streamyx e-mail account. Here we will guide you how to configure your Microsoft Outlook Express to retrieve your email. You can also check your tmnet streamyx email at http://webmail.tm.net.my.

Launch your Microsoft Outlook Express
1. Select Accounts from the Tools menu.

2. Click on the Mail tab.

3. Click on the Add button and choose Mail.

4. The 'Internet Connection Wizard' enter your preferred name in the 'Display name' field. Click Next.

5. Insert your e-mail address in the field provided. You should enter your full email address (username@streamyx.com). Then click Next to continue.

6. For the incoming mail server section, select POP3.
Incoming mail (POP3 or IMAP) server: pop.streamyx.com
Outgoing mail (SMTP) server: smtp.streamyx.com

7. Type in your username and password (see screenshot below). For your username, type in your full email address (username@streamyx.com). Click Next to continue.

8. Now click 'Finish'. Your tmnet streamyx email account has been successfully configured.

                                                                                                                                                                                                                   
                                                                                                                                                                                                                  
                                                                                                                                                                                                                   

Streamyx Network Configuration



Listed below are the different possible configurations for tmnet streamyx. TM Net claims no responsibility in providing technical support for your internal network configuration. TM Net is only responsible for ensuring the Internet connection is working correctly up to the user's modem, for technical support for your internal network, please refer to your vendor.


tmnet streamyx basic - single computer (dynamic IP)

With splitter


Without splitter (built-in modem)

  • Connect / install NIC, DSL modem, splitter (if necessary), microfilter (if necessary) as in the above diagram.
  • Load the PPPoE login software (e.g WinPoet, Netman Pro)
  • Configure NIC properties
  • For Win XP, PPPoE connection feature is built-in.
  • For MAC computers, tmnet streamyx only support Version OS 10 and above where the PPPoE connection feature is built-in too.


tmnet streamyx basic- multiple computers (dynamic IP).

In order to share the tmnet streamyx basic package, you can either use an ADSL modem/router or use Microsoft's Internet Connection Sharing software.Below is the configuration with the ADSL modem/router.

With splitter

Without splitter (built-in to the modem)


Enterprise - single computer (1 fixed IP).

  • Connect / install DSL modem, splitter (if necessary), microfilter (if necessary) as shown in the above diagram – TM Net Sdn Bhd will install.
  • Configure login ID and relevant setting in DSL modem – TM Net Sdn Bhd will assist.
  • Install NIC – customer to install.
  • Configure NIC properties and 1 X fixed IP Address – TM Net Sdn Bhd will configure or assist customer to configure.


Enterprise - multiple computers with proxy (1 fixed IP).

  • Connect / install DSL modem, splitter (if necessary), microfilter (if necessary) as shown in the above diagram – TM Net Sdn Bhd will install.
  • Configure login ID and relevant setting in DSL modem – TM Net Sdn Bhd will assist.
  • Connect main computer to hub / switch – customer to install.
  • Install / configure on main computer – customer to install: Proxy sw / NAT / DHCP, Firewall / 1 X Fixed IP (NIC 1) / 1 X Private IP (NIC 2)
  • Connect other computers to hub / switch via their NIC and configure them with private IP addresses – customer to install.


Enterprise - multiple computers with router (1 fixed IP).

  • Connect / install DSL modem, splitter (if necessary), microfilter (if necessary) as shown in the above diagram – TM Net Sdn Bhd will install.
  • Configure login ID and relevant setting in DSL modem – TM Net Sdn Bhd will assist.
  • Connect router to hub / switch – customer to install.
  • Install / configure on router – customer to install: Proxy sw / NAT / DHCP, Firewall / 1 X Fixed IP (NIC 1) / 1 X Private IP (NIC 2)
  • Connect other computers to hub / switch via their NIC and configure them with private IP addresses – customer to install.


Corporate - multiple computers (5 fixed IPs).

  • Connect / install DSL modem, splitter (if necessary), microfilter (if necessary) as shown in the above diagram – TM Net Sdn Bhd will install.
  • Configure login ID and relevant setting in DSL modem – TM Net Sdn Bhd will assist.
  • Connect modem to hub / switch – customer to install.
  • Connect all servers and PCs to hub / switch via their NIC and configure them with fixed IP addresses – customer to install.


Corporate - multiple computers SDSL (5 fixed IPs).

  • For SDSL, same as ADSL configuration, but no telephony, splitter & microfilter.
  • Example of connections using additional router & hub and connected to more a private IP address PC or servers – customer to install.
                                                                                                                                                      
                                                                                                                                                        
                                                                                                                                                          

Troubleshooting FAQs


Some troubleshooting tips for tmnet streamyx home users:

I can't get connected to the tm net streamyx service. Why?
I can connect, but I can't surf the Internet. Why?
I often get disconnected when I'm surfing. Why?
Error 678 : Remote computer did not respond.
Why is my phoneline so noisy ?
I cannot send email using other ISP's email accounts. Why?

Other Issues.

Slow connection issues
Cannot visit certain sites

Troubleshooting tools:

Ping

I can't get connected to the tmnet streamyx service. Why?

Phone line
In order for you to use the tmnet streamyx service, you must ensure that your phone line is in working order. To check if your phone line is functioning, lift your phone receiver and check for a dial tone. If you can't hear any tone on the receiver, please call 100 to report or go to the nearest Kedai Telekom to report.

Modem - line - filter connectivity
You need to check your modem - line - microfilter connectivity. Please ensure that all the cables are fitted properly and the modem is powered ON.

Modem 'link' light status
Does the modem 'link' light continuously blink?
If yes, then there is a local access problem between your modem and the DSL Access Multiplexer at the nearest local exchange. This could be due to several reasons:

A faulty modem.
Lost connectivity from your house to the exchange.
Reboot your modem (switch off your modem, wait for few seconds and then switch on the modem again). This will re-synchronize the modem with the DSL Access Multiplexer at the local exchange. Wait for several minutes until the 'link' light stops blinking. If the 'link' light continuously blinks even after few reboot cycle, please call our Customer Interaction Center.

Check Username and Password
One of the most common problems is typing in the wrong username or password. Please ensure that you have typed in the user id in userid@streamyx format. Please re-type them and try again. If you are still unable to get connected, it may be due to other problems.

If none of the above steps solve your problem, please call our Customer Interaction Center at 1-300-88-9515 for further assistance.

I can connect, but I can't surf the Internet. Why ?

Browsing problems can be due to several reasons:

  • Incorrect OS network configuration settings.
  • Virus infected system.
  • Bad browser configuration.
  • Network problems.

In order to isolate the problem, please follow the steps below:

Ping test

Ping is a simple tool that allows you to identify whether your Internet connectivity is still functioning. Follow the simple steps below:

  1. Go to Start > Programs > MS-DOS Prompt
  2. When the command prompt window appears, type ping 202.188.0.133 and press 'Enter'.


Successful Test

You should be able to see a result similar to this:

Reply from 202.188.0.133 bytes=32 time=1ms TTL=253
Reply from 202.188.0.133 bytes=32 time=1ms TTL=253
Reply from 202.188.0.133 bytes=32 time=1ms TTL=253
Reply from 202.188.0.133 bytes=32 time=1ms TTL=253

If your ping test was successful, try to ping a URL. For example type ping www.yahoo.com or ping www.tm.net.my at the command prompt. If you get a timeout error or destination host unreachable, it could be that your DNS is not resolving properly. Call our Customer Interaction Center for further assistance. If you get a successful ping result it means that the tmnet streamyx connection is working fine and the problem could be at your browser or with the settings within your computer.

Failed Test

Timeout error

If you see this message:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

OR

Destination Host Unreachable error

Destination Host Unreachable.
Destination Host Unreachable.
Destination Host Unreachable.

It could be that your connection has not properly established. Disconnect your current connection and reconnect. If this does not solve your problem, call our Customer Interaction Center to enable us to check your connection.

If you encounter problems surfing to a particular site, use the above method to check if the site is available. For example, if you cannot surf to a local site www.tm.net.my or www.bluehyppo.com, you can apply the above method by typing the command as:

  • c:\>ping www.tm.net.my
  • c:\>ping www.bluehyppo.com

Working condition

You should see a result similar to this:

Reply from 202.71.97.44 bytes=32 time=1ms TTL=253

Timeout error

If you see this message:

Request timed out.

The site is probably down for network maintenance or for some other cause.

Note: Some nodes will turn off their response to the PING command for security reasons..




I often get disconnected when I'm surfing. Why?

This could be due to several reasons:

  • Trying to reinstall the dialer.
  • A faulty modem. Try using a different modem.
  • Bad copper pair quality and/or connectivity from your house to the exchange.

Reboot your modem. This will re-synchronize the modem with the DSL Access Multiplexer at the local exchange. Wait for several minutes until the 'link' light stops blinking. If it does not, call our Customer Interaction Center for further assistance.

back to top^


Error 678 : Remote computer did not respond

1. Check your 'Link' light on the modem. If the light continuously blinks, try to restart your modem and the PC before connecting again.

2. If the 'Link' light is lit, try to uninstall the current dialer and reinstall it.

If this does not solve the problem, please call our Customer Interaction Center for further assistance.




Why is my phone line so noisy?

This could be due to several reasons:

  • A bad splitter/filter installation.
  • A faulty modem (in the case of splitterless configuration).
  • A faulty splitter/filter.

Try to disconnect your modem from your current phone line connection and check if the noise is still there. If it is, please call your nearest Kedai Telekom to get your phone line checked. If your phone line has noise only when your modem is connected, then it could be due to a faulty modem (in the event of a modem with a built in microfilter) or a faulty micro filter (if you have an external microfilter).




I cannot send mail to other ISP's email account. Why?

TM Net users who use tmnet streamyx or 1515 for their Internet access may face some difficulty in sending mail while using other ISP's email accounts. Due to security concerns, some ISP's block access to their smtp server especially for users who are trying to access their smtp server while using another ISP's Internet access. For example, users using the tmnet streamyx service will not be able to send email while using another ISP's email account.

To work around this problem, you can use the respective ISP's webmail to send and receive email. For example, TM Net's webmail address is at http://webmail.tm.net.my. Please refer to the respective ISP's home page for the link to their webmail service.

Note:
SMTP (Simple Mail Transfer Protocol) - Protocol used in the server end to send mails to a particular user.
POP (Post Office Protocol) - Protocol used to retrieve mail from a server.


Slow connection issues

Listed below are the issues that concern slow browsing. Please go through the following steps to identify causes of the slow connection browsing speed. If the problem persists, please contact our Customer Interaction Center and we'll assist you.


DNS Entry
Check the DNS entry on your network settings. Make sure the DNS address being used is the TM Net’s DNS address; using another DNS address could delay the fetching of web-pages.

Windows 2000

1. Go to Start ---> Settings ---> Network and Dial Up Connection
2. Right click on “Local Area Connection” and select properties.

3. Click and highlight the 'Internet Protocol (TCP/IP)' entry and click “Properties”.

4. Click on “Obtain an IP address automatically” and select “Use the following DNS server address”
Details to be used :
Preferred DNS server: 202.188.0.133
Alternate DNS server: 202.188.1.5

Windows 98

1. Double Click: My Computer
2. Double Click: Control Panel ---> Network.
3. Make sure the network card (Ethernet card) is installed and in working condition. Select the TCP/IP entry for the network card and click on the “Properties” button.

4. Select the DNS Configuration tab. Select “Enable DNS” and the add DNS address under the DNS Server Search Order. For the Host field you can put your preferred name and as for the Domain, please use tm.net.my. Type 202.188.0.133 and then click “Add” followed by 202.188.1.5 and click “Add”.

Windows XP

1. Go to Start ---> Control Panel ---> Network Connections
2. Right click on the Local Area Connections and select Properties
3. Select the “General” tab and highlight the TCP/IP entry. Click “Properties”.

4. Select the “Use the following DNS server address option”
5. Enter the following particulars
- Preferred DNS server: 202.188.0.133
- Preferred DNS server: 202.188.1.5


Proxy Configuration
Disable the “Connect through proxy” option within Internet Explorer.

1. Within Internet Explorer, go to Tools Internet Options and select the Connections tab

2. Click on the LAN Settings button at the bottom of the screen.


Latest drivers
Please ensure that you have the latest driver installed for your Ethernet card. Hardware manufacturers normally release newer versions of drivers to solve the problems that might have existed with their earlier versions.

1. For Ethernet based modems, make sure the driver, which is being used for the Ethernet card, is the latest driver. Using an old driver or a driver with a bug in it could a cause slow Internet connection as well as intermittent connections.

2. If you are using an USB based ADSL modem; get the latest modem driver from your modem manufacturers homepage.

3. For the latest drivers, and bug patches for your driver or your tmnet streamyx dialer please visit the respective manufacturers homepage for updates.




Resources
1. USB based modems tend to require more system resources compared to Ethernet based modems. Make sure that you have adequate memory in your computer if you are using a USB based modem.

2. If you are running number of background programs, try to disable them and then use tmnet streamyx to see if there is any difference.




Phone line wiring
1. Check your phone for any crackling noise. If there is any audible static noise on your phone line do get a qualified technician to check your internal phone line wiring. Noisy phone lines can cause a slow connection, as there will be interference during the transmission and receiving of data.

2. If required, do a rewiring for your phone line.




Remove Spywares
1. Spyware is a technology that aids in gathering information about a person or organization without their knowledge. Normally advertising companies will install additional tracking software on your system without you realizing. The tracking software will then continuously send data to the advertisers server. Currently ther is a large number of spyware being installed in users computers without their permission or without their knowledge. When there is a substantial amount of spyware installed on your computer, these programs will then make use of your Internet bandwidth.

2. To remove the spywares installed in your computer, use some of the free spyware remover software available online.




Antivirus Software
1. If you have antivirus software running in the background, try to disable the software. Try to use tmnet streamyx after disabling the software.

2. If there’s a difference in the performance of tmnet streamyx after disabling the antivirus software, it could be that the antivirus software is blocking your access to certain sites or blocking certain types of data packets.




Personal Firewall Softwares
1. If you use personal firewall software like “Zone Alarm” make sure that your configuration within the firewall is correct.

2. Incorrect settings of firewalls could block incoming and outgoing packets. Ensure that you are not blocking your applications from sending and receiving packets to the Internet.

3. If you are not sure of the settings, uninstall the firewall and then try to use tmnet streamyx




Routers and Switches
1. Is your computer sitting behind a router or a switch? If yes, is your router configured properly? If your router is not configured, there i s a high possibility that your router is routing your data packets to wrong destinations.

2. Try to bypass your router and switches. Do a direct connection to tmnet streamyx using a PC.

*** Please note that if you are sharing your Internet connection with other computers at home or the office, the speed you will receive will be the speed that is distributed equally over all the computers that are sharing the one Internet connection.

Remove unneeded protocols
1. tmnet streamyx works on the TCP/IP protocol. This is the standard protocol which is generally used all over the world.

2. Protocols such as NETBEUI and IPX are normally used and it is safe for them to be uninstalled. If you are not using these protocols, uninstall them.

Windows 2000

1. Go to Start ---> Settings ---> Network and dial up connection
2. Right click on “Local Area Connection” and select Properties.

3. Click and highlight the protocol you want to uninstall and press the “Uninstall” button. This will uninstall that particular protocol.

Windows 98

1. Right click on the “Network Neighborhood” icon on the desktop and select the properties option.

2. Highlight the protocol that you would like to uninstall and click “Remove” button.

Windows XP

1. Go to Start Control Panel ---> Network Connections
2. Right click on 'Local Area Connections' and select Properties


Fresh System
If none of the above steps work, try connecting to tmnet streamyx while using a fresh system. A fresh system means a fresh installation of Windows or you could also try with another computer.
  

Cannot visit certain sites

If you cannot visit a particular site but able to access other sites, it could be that the server which is serving the pages for that site, is down. You can also follow the following steps to check for other possibilities of such failures.

Remove the Cache files
1. Within Internet Explorer

Go to ---> Tools ---> Internet Options

2. Select the general tab. Click on "Delete Files" and make sure the "Delete all offline content" is checked then click "OK".

Delete the Cookies
Deleting Cookies on Microsoft Internet Explorer 5.0

1. Within Internet Explorer
2. Click Tools, and select Internet Options on the Internet Explorer menu bar.
3. Click Settings and then click View Files.
4. Click Edit on the toolbar, and select "Select All".
5. Click File, and select Delete.
6. Close and re-launch your browser.

Deleting Cookies on Microsoft Internet Explorer 6.0

1. Click Tools, and select Internet Options on the Internet Explorer menu bar.
2. Click Delete Cookies.
3. Click Yes.
4. Close and re-launch your browser

                                                                                                                                                                                         
                                                                                                                                                                                       
                                                                                                                                                                                              

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